By installing, registering and playing on 24Poker Poker room, you accept Microgaming’s End User License Agreement (EULA).

On top of the EULA you also accept the following terms, conditions and customs:

Underage Players

Players found to be under the legal age of their jurisdiction will be locked immediately. Any winnings will be confiscated and allocated to the KGC’s account. The original deposit will be returned to the player.

Registration Process & Duplicate Account Policy

Any customer may only hold a single account. In case it is revealed that a player holds more than one account, any other account besides the original account will be locked and any funds will be transferred to the original account.
The only exception may occur if there was no “Real Money” activity under the old account, or the account has become dormant and/or expired. In this case, the player may continue to play with his/her new account, however the dormant/expired account will be locked and any funds remaining there will be transferred to the new account.

Registration Process & Obscene Names

While the Online Registration Procedure detects obscene names upon registration and prevents players from choosing obscene aliases, some aliases may still be offensive to some customers.
In the case where a customer complains about another player’s alias, the complaint will be sent to 24Poker’s 2nd line team, who will review the complaint and decide whether to force the player in question to change his/her alias or not.

Verification Documents

Customers may not deposit via a credit card or any other deposit method that is deemed by the Billing department as high risk until verification documents are sent by the depositor and/or account verification process is complete.
Any verification process done by the billing department or support are archived.
The documents needed to deposit via credit card are:

Account Verification Process

An account verification process may consist of up to three parts:

Adjusting Deposit Limits

A customer may request to increase his/her deposit limits by contacting the support or billing department. Player identification checks will be performed to ensure the request valid.
In order to increase a limit, the player must show a good depositing history. A decrease in a deposit limit will be auctioned immediately, however an increase in a deposit limit will be subject to a cooling period of 24 hours which must pass between the request and the time in which the change is made.

Player to Player Transfers

A player may request to transfer of some or all of his funds to another player.
The due process for such a request is as follows:

The receiving party of a player to player transfer exceeding $1,000 will be monitored closely for indications of a fraudulant activities. In addition, the billing department will be notified of any player to player transfer so that attempts to use this method to launder money are intercepted immediately.

Dormant/Expired account procedure

Any account which has no activity over the course of 6 months is considered a dormant account. Communication will be sent to the player informing them of a pending purging of their account. Funds in a dormant account may be purged by the billing department. These funds are held by the operator until the player returns to play.
In order to retrieve the purged funds, the player must contact the billing department.
A dormant account’s alias may become expired. This is done so that the player alias pool will not dry out. A player logging into an account with an expired alias will be presented with a special screen in which he will have to choose a new alias. In the case that his old alias is still available, he will be granted an option to reactivate his old alias.

Locking of accounts

A player may request his/ her account be locked via an email to support. All requests will be verified to ensure authenticity and once confirmed, the process will be actioned immediately. Locked players will be removed from the mailing list.

Players may request a “cooling off” period of 7 days, a “self-exclusion” of 6 months or a permanent account lock. Accounts will only be reopened on lapsing of the exclusion period and a request from the player to reopen the account. If both are not met, the account will remain closed.

An authorized 3rd party may request in writing the locking of a players account. An investigation will be undertaken to see if the player does have a gambling problem or any other viable reason for a player lockout. If the results of the investigation return positive, the player’s account will be locked and notified as per the account locking process.

Dispute resolution

A player dispute is a complaint made by a player which 1st line and 2nd line support have been unable to resolve to the satisfaction of the player by reference to the Terms and Conditions or game rules.
In case a player has a complaint which the support, 2nd line support and / or management cannot resolve, the customer may request it’s complaint to be escalated to a “dispute” status. The customer will contact the KGC and inform them of the dispute, detailing the problem in a proper faihion.
The KGC shall be presented by 24Poker with any information relevant to the issue in order to help resolve the dispute as quickly and efficiently as possible.

Fraudulat Movement Of Funds

Any funds won or loss in a fraudulent manner will be returned to their source of origin in accordance to 24Poker’s Locked Funds Allocation service.

IP Mismatches

If the registered country of the player does not match the IP address of the location of the player, the account will be locked.

Invalid details / Changing of player details

If a player has registered inaccurate, bogus registration details, and subsequently wishes to amend their details, verification documentation will be requested from the player.

Anti Money Laundering

24Poker uses the services of a Global Negative Card list (“GNCL”). 24Poker will block transactions where the card is found to be match to the GNCL.
Transactions processed using credit or debit cards are considered high risk transactions will be monitored by 24Poker.
Significant volumes of charge backs on credit card or debit card transactions will result in 24Poker moving to block that card.
24Poker and it’s payment processors automatically block transactions where there is a name mismatch on the card and player account. Sentinel and Global Review will be used to identify and block fraudulent customers.

Any money deposited by criminal agents and or by an illegal method (such as stolen credit cards, etc) will be confiscated. Notification to the relevant parties will be sent. Any such confiscations will be duly noted in the relevant player accounts.

Tournament Disconnect Policy

In case a Scheduled tournament and/or a Sit and Go tournament is not completed due to a server malfunction or any other reason which is not on the customer’s side (not a local internet disconnection), all the player’s buy-ins will be refunded to the player’s account automatically.
In the case that the tournament has progressed deep into the late stages, an honest attempt will be made to refund the player as much of the potential winnings.
Any special claims should be requested via the support cetner.