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| 24Poker.com is available to its customers around the world 24 hours a day, providing a reliable service with an emphasis on fair conduct and professionalism.
It is recommended you may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting or calling. You must understand and accept that we are unable to provide you any legal advice or assurances. |
| · Fun. |
| · Fair. |
| · Easy. |
| · Safe and reliable. |
| · We keep in touch around the clock! |
| · Promotions terms and conditions |
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| 24Poker.com© is fully accountable for its gaming and business procedures. Licensed and operated from Kahnawake Gaming commission by BPR-SERVICES Ltd.© , 24Poker Room provides a real time poker room environment from the comfort of your own home. Our self-upgrading software uses Microgaming technology for gaming software and communications . We offer state of the art gaming, including reliable Transactions systems and professional 24/7 customer support. Using one of the most secure and sophisticated methods of Electronic Funds Transfer ever devised, our payout procedures deliver your winnings quickly and efficiently, while players can be assured of fairness, honesty and corporate stability. |
| · Game fairness |
| · Product reliability |
| · Customer support |
| · Community responsibility |
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| In this page you will find answers to the most Frequntly Asked Questions about our product, gameplay and banking issues. If you have any further questions please feel free to contact our support center. |
| · General Issues |
| · Software Issues |
| · Banking Issues |
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24Poker.com provides a platform for poker enthusiasts, from weekend players to full-time pros, to play the most popular poker games against an endless number of people from around the world. Play for fun or play for real money. Enjoy multi player platforms of online poker with endless promotions . You don't need a poker face to win anymore. |
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We are not a casino. When you play at 24Poker you are playing with other people around the world. The house never wins, only you! We merely receive compensation for hosting the games in the form of a small percentage of the pot. |
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From the first step to the first winning hand, simply download and install our state of the art online poker application, with easy access to game rules, guides, statistics, hand history and beginners' promotions. |
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All transactions in 24poker are monitored by Micro Gaming's advanced network security and collusion detection methods.
All customer data will be treated confidential and will not be sold to others.
Read more about our code of conduct and about our banking and software security arrangements. |
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Our service department is at your disposal with 24 hour support to assist you at every turn.
Through online chat, Email, phone or fax, contacting us is completely toll free! For any information at all, from registration to promotions, please contact us through one of our service channels. |
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24Poker systems, algorithms and
methods inside our poker software exist to ensure complete
fairness to each player. The "Random Number Generation" (RNG)
system operates at the highest level of encryption and
randomness, to guarentee fairn and impartial practice. All our
poker games use the RNG system to shuffle the decks and pull
the cards. A good RNG is one that generates numbers that are
evenly distributed, randomly chosen in any way, and completely
unpredictable. |
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The 24poker.com client
applications and servers are developed by Microgaming. As the most trusted name in online gaming, Microgaming
continues to set the standards in fair play, transparency
initiatives and responsible gaming. Like all Microgaming
products, the software includes cutting edge
technology, and rich interface features offering most reliable
online poker games at 24Poker.com tables. |
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In order to ensure full
accessibility and technical support to our valued customers we
have provided several means by which you can contact us:
E-mail, Live chat or toll free phones and faxes. Our team is
committed to giving you the highest level of customer support
and we are available to answer your calls 24 hours a day, 7
days a week. We assure you that your questions will receive
our immediate attention and will be taken care of. We are
committed to provide you 100% satisfaction out of our
services. |
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Being a responsible
organization means a lot to us. 24Poker.com is dedicated to:
Limiting access to minors under 18 - 24poker requires that new
customers declare that they are of legal age to gamble in
their respective jurisdiction. We reserve the right to verify
this information. We will block any player who is underage.
Limiting compulsive gambling - 24poker is committed to deter
and minimize compulsive gambling. We have instituted player
tracking and controls to limit gambling patterns that might
get out of control. |
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| How do I get the gaming software? |
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In order to install the gaming
software on your computer, you must first go to the menu
at the top of the page, select software, and then click
download.
Follow the on-screen prompts to install the
application and register, and start playing!
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| How do I join a table from the Lobby? |
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When the game lobby opens, you will
see the table list of the various types of poker
games.
To see the table list for each type, select
the desired game type tab above the table list and the
relevant table list will be displayed, with the details
of each table.
To join a table simply click it!
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| Why
does the game action sometimes slow down? |
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Our game servers and software have
been intelligently designed to respond as efficiently as
possible to the large numbers of players in our poker
rooms at any given time.
If you are experiencing a
slower response at times (aka 'lag'), this is most
likely due one of two things - either your own
connection is slower than average, or one or more of the
other players' connections is slow, so their actons seem
to be taking a longer time. |
| What
happens if I get disconnected during a game? |
It is important to understand how the software deals
with disconnects in the middle of a hand that you are
involved in.
Your hand is protected as per an "All
In" situation unless you do something to fold your
hand.
What is "All in
protection"?
This is the protection provided
to you when you are disconnected from the Multi-Player
Casino.
When you return to the game, you contend for
the pot in an amount proportional to the amount you have
contributed.
The folding of a hand will occur as a
result of one of the following:
1. Leaving the card room
in the middle of a hand.
2. Exiting the game using
the close box (i.e. clicking the X in top right hand
corner of the screen).
3.
Clicking the fold button, accidentally OR
intentionally.
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Disconnecting from the game and
re-entering the table before that hand has completed.
5. Failing to act on your
hand within 20 seconds, e.g. you "Time
Out".
All-In protection for
disconnection is limited to prevent abuse. each player
is limited to two all in protections a day when playing
with real money.
There is no all-In protection in
Pot-Limit and No-Limit games.
Please note that to
prevent this feature from being abused, there is a limit
of "All Ins" over a 24-hour period that is set by the
administrators. The "All In" counter is reset each day
at 12:00 am GMT.
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I sit down at an empty table? |
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Sure you can. It seems to be that
once somebody sits at an empty table, others soon
follow. You probably won't have to wait much before you
start playing. |
| How do I join a tournament? |
In the client application, click on
the MTT (Multi Table Tournament) label at the botton of the "choose your game" menu. A list of all the
tournaments will open. You can narrow the list down by
clicking on a tournament type label (in the second
row). Then click on the desired tournament. A
window will open showing information about the tounament
(prize amount, starting time, entry requirements
etc). To register for the tournament click on the
"JOIN/LEAVE" button. To cancel your registration click
on the "JOIN/LEAVE" button again. Be sure you're
on-line and have the application open at least 5 minutes
before the tounament starts. For MTT terms and
conditions...
Good luck!
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| What
is Play Money?, and How do I get more of it? |
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The main purpose of "Play Money" is
to practice!
Each day you'll get 2000 play tokens to
prectice and improve your poker skills.
If you spend
all the 2000 "Play Money" points, or part of it, after
24 hours you will get the portion you lost, back to 2000
points.
However, any play money "profit" will be
saved to your account. . |
| Why
am I asked to provide authorization documents (CAD)?
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- Even though playing with real
money in 24poker is safer than paying a restaurant bill
with your credit card, there is still a small chance of
collusion as certain people try to misuse other people's
accounts.
Whenever our systems detect even the
slightest discrepancy in a client's details, we do not
allow any transactions until we've received the
CAD.
We realize that this process can be bothersome,
but it is done only to protect our clients from possible
harmful elements to the E-gaming
community. |
| How do I withdraw bonus money? |
Once you've claimed your bonus money, you may keep playing with the bonus money, or you may withdraw it by clicking on MENU > BANK > WITHDRAWAL.
You must earn 20 Raked Hands for each bonus dollar before you can withdraw your bonus.
Keep in mind that bonus money will always be withdrawn first; if you make a withdrawal before the bonus has "cleared", you will not be entitled to the bonus.
For more bonus terms and conditions... | | |
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